Prod Veristar · verified reviews, honest stars

Support

Need help with Prod Veristar? Email prodveristar@gmail.com. We answer within one business day. Please include your store address (your-store.myshopify.com).

Common questions

Reviews don't show on my product pages

Open the app's Home page and follow the Setup list: add the "Reviews list" and "Star rating badge" blocks to your product template in the theme editor and click Save. Only published reviews appear.

Why wasn't a review request email sent?

Open Requests in the app. Every request shows its status and, if it was skipped, the reason (for example the order was refunded, the customer unsubscribed, or sending is turned off).

What does "Verified buyer" mean?

The reviewer bought the product in your store: we matched an order by email, the review came from the link in our email, or the customer was logged in. Imported reviews are labelled "Imported" unless an order in your store matches.

What happens when I reach my plan's email limit?

Sending pauses and resumes automatically next month (or right after you upgrade). Reviews and widgets always stay live.

How do I import reviews from another app?

Export a CSV from Judge.me, Loox or Yotpo (or use our generic CSV format), then use Import in the app. You see a preview before anything is imported. Reviews from AliExpress can be brought in with our Chrome extension.

How do I delete my data?

Delete reviews in the app, or uninstall the app: all store data is deleted 48 hours later when Shopify asks us to. See the privacy policy for shopper requests.

Billing and trials

Paid plans (Starter, Growth, Pro) include a 14-day free trial and are billed by Shopify. You can change or cancel your plan in the app's Plan page at any time.